Customer Service Duty Manager                                                                                                                     [Ref: CSDM/JASL]
 

The Role

• Supervise a sizeable team to ensure smooth operations and to maintain and enhance team spirit and morale
• Implement and review agreed policies to maintain and enhance customer services and operational efficiency
• Ensure staff work according to airline operations procedures and safety regulations to guarantee the safe and timely operation of aircraft and handling of passengers
• Develop and maintain collaborative working relationships with airline clients
• Provide support to the Passenger Services Managers on special projects and requirements raised by airline principals

The Person

• Tertiary educated or completed secondary education with at least 5 years supervisory experience involving people and operations management
• Currently at Supervisory grade or above
• Sound knowledge of the aviation industry and relevant safety and security requirements especially regarding the passenger handling function is essential
• Have a strong passion for delivering excellent customer service
• Excellent communication and influencing skills in managing client relationship
• Demonstrated ability in leading the team and coaching individual staff
• Resilient and effective in managing changes and difficult situations in the fast moving business environment

A competitive package and promising career prospect will be offered to the right candidate.

Interested parties please send your full resume, stating the date of availability, present and expected salary, by e-mail to jasl.hr@jasg.com (please quote reference number).

All applications will be treated in strict confidence and used for recruitment-related purpose only. Applicants who are not invited for interview within 8 weeks may consider their applications unsuccessful. All personal data of unsuccessful candidates will be destroyed after 6 months.