'Whatever you do, do it well.' This sums up our approach and long-term commitment to quality. It could also explains why JASL/JATS were the first and only ground handling companies at Hong Kong International Airport to attain ISO9001:2008 and ISO14001:2004 accreditations. Further, JATS was the first ramp handling company in Hong Kong to attain AHM804 accreditation from the International Air Transport Association (IATA).

Apart from quality assurance initiatives, JASL/JATS have had intensive involvement with and taken a leadership role to partner with IATA in developing global standards for the IATA Safety Audit for Ground Operations (ISAGO) programme. We are proud to be the first ISAGO accredited ground services provider in the Asia Pacific region in March 2009.

True to our corporate social responsibility, we have also implemented a comprehensive environmental policy which complies with all relevant legal requirements, energy conservation initiations and pollution preventions which also co-exist with our business goals.

Please click here to see our Environmental Policy Statement.

Service Level Agreement (SLA)

Increasingly, airlines are establishing their own SLAs. As responsible partners, we have endeavoured to propose and implement tailor-made SLA audit schemes to cater to individual requirements. Regular checks are conducted to monitor the SLA performance and the results are presented at our handling review meetings with airlines.

Service Quality Audit Programme (SQAP)

SQAP is an in-house systematic audit scheme that covers most customer service criteria in our daily passenger operations. To reinforce the reliability and efficiency of our SQAP and SLA schemes, a PDA Survey System was implemented in 2005 to streamline our data collecting and analyzing processes.

Ramp Handling Services

We place great emphasis on the maintenance of our GSE to safeguard the operational efficiency of our ramp handling. Under our GSE Maintenance Programme, all vehicles and equipment will undergo daily checks and servicing. This is part of a campaign to foster a culture of reliability that everyone, staff and customers can believe in.

For further information, please contact:

Joseph Chan
Manager – QA & Service Improvement
Tel: +(852) 2216 2451
Fax: +(852) 2354 5297
E-mail: joseph.chan@jasg.com