JASL/JATS employ up-to-date systems available to ensure maximum efficiency in all areas of our operations.
Human Capital
We rely on people and technology to help us achieve our objectives. After hiring staff, their detailed qualifications, skill-sets and professional training will be registered in our Human Resources Information System (HRIS) for manpower tracking and deployment purposes. Also, on-going training and performance reviews of individuals are recorded to rank the suitability of staff to perform different tasks.
This valuable information is automatically updated into our Resource Management System (RMS) which in turn selects only the best qualified people to serve our clients. It means that RMS automates our resources throughout the airport, from the planning stage right through to real-time operations.
Service Delivery
Success of our operations is dependent on both the effectiveness of the underlying business processes and timeliness of operational information. These include coordination of flight operations, manpower planning, GSE allocation and staff dispatching. Automated live updates of aircraft loading and flight movement from customer airlines, the Airport Authority and the Civil Aviation Department are all vital to our success.
A prime example of the momentum we have built up in our operations is our staff attendance records. Facial recognition technology ensures the right people are available at the right time to perform a particular task. Our RMS deploys the right teams of staff to bring about quality, safe, and timely services for the transportation of passengers, baggage and cargo.
Security
Security is, needless to say, always critical at major international airports. All our offices are designed with security as a priority, with access to every premise restricted to eligible personnel only.
Key to our security is the Security Access and Attendance System (SAA). This captures facial recognition of staff, ensuring only designated personnel can attend to services at either the respective airport area(s) and/or aircraft(s).
Quantitative Performance
With on-time performance being one of our top priorities, we work industriously to collect and benchmark various timing information including chock on/off, first/last bag, door open/close, turnaround, and delay with a detailed record of reasons. This provides valuable information for our airline clients to analyze their levels of operational efficiency as well as helping our own understanding of key issues from the airline's perspective.
Qualitative Feedback
A positive flight experience clearly encourages a higher degree of passenger satisfaction and airline loyalty. Aside from quantitative analysis, we conduct passenger surveys at check-in counters with the use of our PDA Survey System to facilitate a more systematic, accurate and efficient audit process. This approach helps us gather useful passenger feedbacks for in-depth analysis to build better service processes.
We speak your language
We provide multi-language communication services to our customer airlines and their passengers. Information on matters such as flight changes is available through our Interactive Voice Response System (IVRS). This system communicates in English, Putonghua and Cantonese.
For further information, please contact:
Rex Liu
Information Technology Manager
Tel: +(852) 2216 1128
Fax: +(852) 2216 1267
E-mail: rex.liu@jasg.com