Training Courses


Jardine Aviation Academy provides a range of training solutions that will suit the organization growth or people looking to develop their career in the aviation industry.   Check out each section to know more.  

Our Training Courses

01

IATA Training Courses

IATA training benefits over 35,000 aviation professionals a year providing them with better understanding of international airport handling and ground operation standards, rules, regulations and other best practices. JAA ensures all courses address the real workplace requirements and equip participants with the most current knowledge and the capability to deal with ground operating problems and challenges. Participants that successfully complete the course and pass the examination will receive an IATA certificate.

Course Details

ULD Operations

The IATA ULD Regulations (ULDR) provides a simple point of reference for common technical and operational standards, regulatory requirements, and carrier requirements applicable to overall ULD operations. This course meets the training requirements as per the ULD Regulations Table 1.6.A

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Safety Management System (SMS) Implementation and Control

This practical course gives you the expertise to implement a successful Safety Management System (SMS) in your airline with the latest tools and processes. Gain the skills to implement a phased and manageable workload that will allow you to comply with regulatory requirements.

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Safety Management System (SMS) for Airlines

This course reflects progress on SMS practical knowledge as well as conceptual thinking since 2006, both resulting from shared industry experiences, including the latest requirements regarding safety culture and the enhanced protection for safety data and safety information included in the second edition of Annex 19.

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Aviation Law and Regulation

You will learn about the regulatory framework applicable to the airline industry from both a public and private international law perspective and gain an overview of the major international legal instruments and roles of institutional players in domestic, regional and international aviation regulation.

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Aircraft Acquisition and Financing

This course introduces you to the key leasing and financing schemes available for the purchase and operation of aircraft, including straight purchases, secured loans, and government / manufacturer assistance.

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Competency-Based Training for Dangerous Goods Instructors

In this course, you will acquire techniques and strategies to plan robust CBTA-compliant dangerous goods training programs. You will learn how to develop training sessions, impart knowledge through active learning, sequence learning activities to ensure an effective mix and flow, and conclude training sessions with an emphasis on a competency-focused approach.

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Cargo Skills and Procedures

Air cargo transportation is all about ensuring critial supply chains are not disrupted, meanwhile guaranteeing the transportation is conducted in a safe and profitable way while applicable laws and regulations are respected. This course will enhance your knowledge on the complex methods and procedures applied in the global air cargo industry.

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Instructional Techniques

This course will develop your knowledge, skills, and attitudes required to effectively develop, conduct and evaluate a course. Learn how to use the skills needed to conduct an effective training program to create a positive learning environment; coach and motivate trainees, manage conflict and much more.

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02

Dangerous Goods Courses

We are one of the few IATA Competency-based Training and Assessment Centres in Hong Kong. We are authorised to deliver IATA Dangerous Goods Regulations (DGR) Training Courses for aviation industry personnel who would like to develop and uphold their professional competencies to IATA standards.

Course Details

Dangerous Goods Awareness Course (0.5 day) for Function 7.5 (role h)
This course is designed for passenger handling staff.
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Dangerous Goods Regulations Initial Course (5 days) for Function 7.1 & Function 7.3
This course is designed for freight forwarding agents.
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Dangerous Goods Regulations Recurrent Course (3 days) for Function 7.1 & Function 7.3
This course is designed for airline cargo acceptance agents.
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03

JAA Courses

With more than 75 years of experience at one of the busiest airport hubs in the world, we have our own training courses covering airport ground operations and management-related topics.

Course Details

Business Improvement

Process Improvement

This Course will equip you with the skills to evaluate current operation performance and approach to improve the results in ease-to-use and well-proven principles.

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People Performance

Problem Solving

This Course will equip you with the skills to clearly describe the company problem and approach to solve the problem in easy-to-use and well-proven principles.

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Business Improvement

Lean Six Sigma for Aviation

In addition to traditional Lean Six Sigma course, this course will provide you not only overview of the methodology, but also tailor-made contents and focus on Lean Six Sigma deployment in Aviation Industry, as well as illustrate you the successful cases of how JAS make tremendous benefits throughout the journey of applying the methodology.

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Business Improvement

LEAN in Action

This course will guide you how to apply LEAN tools in your working environment to reduce non-value-added cost and activities; equip you with simplified approach to build-in LEAN methodology into daily practice and streamline operation flow.

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Business Improvement

Digital Innovation for Aviation

This course will provide you the insights and concept of how digital transformation could be beneficial to aviation industry, share the related technology trends and demonstrate the established IT solutions on paperless operation, efficiency management as well as turnaround management.

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Business Improvement

Change Management

This course will address the importance of change management process in project success, share updated research results on critical factors, and will equip you with the skills to identify the resistance of individuals as well as formulate appropriate strategy to drive the implementation of changes.

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Operations

Passenger Interline Transfer

Airports are expanding the hub operations and they are promoting passenger interline transfer. This course aims to present passenger interline transfer procedures and the process flow. It will help to enhance the customer service standards, establish its own brand name and upgrade the airport’s competitiveness.

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Operations

ULD Handling and Control

ULDs are unit load devices developed for the safe, secure and efficient transportation of baggage and cargo by air. ULDs are designed and made to ensure reliable load restraint during flight and on the ground. This training course has made reference to the current edition of IATA ULD Regulations (ULDR) that provides the primary technical specifications and general functional guidance for the management, handling and control of ULDs.

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Operations

Principles of Cargo Claims and Effective Handling

This course provides the participants the frameworks of cargo claims. Correct and accurate cargo claim handling and analysis will mitigate the carrier financial loss and project a good image to the carrier.

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Operations

Principles of Aircraft Weight and Balance

Aircraft weight & balance is a fundamental aviation safety requirement that ensures flight safety from departure to arrival at final destination. Participants will gain comprehensive knowhow of the principles, procedures and risks associated with the application of aircraft weight & balance.

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Operations

Passenger Check-in, Flight Arrival and Departure Services

This course will equip you with the skills to provide a seamless world-class service to all these travelers from flight arrival, check-in to flight departure.

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Operations

Ground Operations Management

This 4-day ground operations management training program aims to reinforce as well as to enhance the participant’s competency in managing ground operations functions safely, securely and efficiently. The program specifically emphasizes on the principles of airport handling and application in conjunction with the most current international ground operations standards and industry best practices.

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Operations

Ground Handling Fundamentals

This 3-day ground handling training program aims to equip the participants with the competence and the required qualification to perform supervisory ground handling functions at the station. Specifically the program provides an overview of the principles of aircraft handling and the most current ground handling standards and industry best practices that will enhance personal knowledge, supervision skills and career development.

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Operations

Baggage Service and WorldTracer Baggage System Training

Baggage management, monitoring, tracing and handling, are vital in reducing baggage mishandling and raising customer satisfaction. WorldTracer operates globally and exchanges information with 2800+ member airports. It encompasses tracing, management, claims processing and others in resolving the mishandling of the baggage. The WorldTracer internet interface also allows passengers to track their bags by entering a transaction number.

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Operations

Aircraft Turnaround Coordination and Supervision

Effective aircraft turnaround requires efficient resources and time management and the cooperation of ground service providers. This 5-day course aims to provide participants with the essential technical and functional aspects of aircraft handling and ramp safety requirements.

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Business Improvement

Tactical Application of SGHA and SLA

This course aims to help the participants to build the foundation for effective application of the IATA Standard Ground Handling Agreement (SGHA) and Service Level Agreement (SLA) and to learn how to assure cooperation, efficiency and service quality through agreed standards.

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Business Improvement

Operational Risk Management and Emergency Response Planning

This course provides participants with a foundation on risk management and emergency response planning which is to integrate into their operations to increase their risk awareness and ensure business continuity.

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Business Improvement

Human Factors in Airport Safety

This 1-day course aims to raise the awareness of human factors in achieving safe, health and efficient airport ground operations. Participants shall comprehend the elements of human factors and be capable of determining when and how these elements should be incorporated into their own operational environments and Safety Management System (SMS). Human factors theories and models are illustrated by real cases to advance learning result.

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Business Improvement

Health and Safety Training

Safety is the foundation of corporate development. This program aims to introduce and understand the standard of safe operation on ground handling, safety checking and accident investigation, in order to establish a good working environment and model, in promoting the health and safety management culture.

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Coaching Skills

Train-the-Trainer

This course will help you build on your existing instructional skills, giving you multiple opportunities to experience the way you design, conduct, and evaluate a training event. With a strong focus on presentation skills and training best practices, you will gain valuable feedback from experienced facilitators in this practical and constructive learning environment.

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Coaching Skills

Coaching Skills Training

Great coaches help people create great goals. One of the most important aspects of coaching is the ability to transfer knowledge from one person to another. A strong coaching culture enables employees to continuously share their ideas with others and improve internal processes. Coaching means building one-on-one relationships and managing a process that results in specific improved performance in targeted areas. Coaching is not about power, or authority, but it’s a process-driven relationship with clear goals and objectives.

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People Performance

Supervisory Management Training

Staff are promoted to be Supervisors because they performed well in their previous non-supervisory positions which means that they were good “doers”. To most newly promoted Supervisors, skills used to supervise others are not what they are good at or they have never been taught before. As a result, these supervisors have to find their own ways to deal with all problems they encounter when managing subordinates or they just learn from others which may not be the best practices. In case there are mistakes made due to the imperfect practices, it may bring costly outcome, for examples bad staff performance, low morale, high turnover rate and customer discontent at the end.

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People Performance

Leadership Skills Workshop

This workshop aims to help leaders and managers working in aviation industry to lead their teams in a balanced and successful way.

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People Performance

Facing and Dealing with Difficult Customer Skills Training

It's a daily job to deal with "difficult" customer. To handle this smartly, we need to know how to communicate properly. Customer complaint does not necessary relate to “right or wrong”, but rather the matter of emotion and communication. When these could be dealt with diligently, the impact of complaint will be reduced.

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People Performance

Achieve Service Excellence Workshop

This workshop gives you the essences to achieve customer service excellence in your business sectors, not only strategies but also practical tactics.

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04

Online Training Courses

Cargo Handling - eLearning course

This course is designed for personnel to gain relevant knowledge and understanding of international cargo handling standards and procedures.

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Air Cargo Basics - eLearning course

The Air Cargo Basics course gives participants an overview about air cargo.

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Pallet Inspection VR Training

In Virtual Reality (VR) trainees can practice cargo pallet inspection skills in a safe and realistic environment.

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ULD Inspection VR Training

In Virtual Reality (VR) trainees can practice cargo container inspection skills in a safe and realistic environment.

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Live Animals Regulations (LAR) - eLearning course

This course is designed to introduce the IATA Live Animals Regulations (LAR).

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Introduction to the Airport - eLearning course

The Introduction to the Airport course has been designed to give the participants an overview about essential areas of an airport.

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Schengen Area Travel Documents - eLearning Course

Covers rules on document checks and visa requirements for travelers to the European Union's Schengen Area.

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Threatening Customers - eLearning course

This eLearning course helps to identify early signals of potential disruptive situations and how to handle these challenging customer serviced situations.

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Passenger Handling - eLearning course

This course is designed for personnel to gain relevant knowledge, understanding and practical skills for passenger handling standards and requirements.

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Aircraft Walkaround Check VR Training

In Virtual Reality (VR) trainees can practice skills for checking aircraft airworthiness in a safe and realistic environment.

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Cargo in Passenger Cabin - eLearning

Covers guidelines from aircraft manufacturers and aviation authorities to use passenger aircraft cabin for cargo.

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Infectious Disease - eLearning course

This course provides basic information about serious infectious diseases (e.g. COVID-19).

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Ground Support Equipment (GSE) Operations - eLearning course

This training course gives an overview of the safety requirements for operating Ground Service Equipment (GSE) while servicing aircraft.

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De-icing Theory - eLearning course

The objective of this course is to provide theoretical background to operate and control aircraft de-/anti-icing procedures.

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Pharmaceutical Cargo - eLearning course

The course is designed for personnel to gain relevant knowledge, understanding and practical skills for Pharmaceutical and Time and Temperature-Sensitive Healthcare products handling.

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Perishable Cargo Handling (PCR) - eLearning course

How to ensure that perishable products will reach the customer on-time, and in sound condition.

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Pharmaceutical Cargo Handling for Drivers - eLearning course

This pharmaceutical training course for drivers is designed to cover the knowledge requirements of logistics staff, such as drivers.

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Authorized Economic Operator (AEO) for Logistics - eLearning course

This course is designed according to the AEO concept, which is one of the main building blocks within the WCO SAFE Framework.

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Aircraft Turnaround Coordination – eLearning course

This course is designed for personnel to gain relevant knowledge and understanding of aircraft turnaround standards and procedures.

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Cyber Security – eLearning course

Our Cyber Security online eLearning training course is designed for personnel to gain relevant knowledge and to give practical skills on how to avoid information security mistakes.

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Introduction to Safety Management System (SMS) – eLearning course

This training ensures that entire organisation understands what SMS means, what is their role, and how individual actions contribute to the company’s safety work.

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ULD Operations – eLearning course

This course is designed according to the training requirements outlined by the IATA ULD Panel and published in the IATA ULD Regulations (ULDR).

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Human Factors – eLearning course

This online course provides participants with an introduction to the concept of human factors and helps them increase their awareness of the impact of human performance on safety.

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Airside Safety – eLearning course

This course is designed for personnel to gain relevant knowledge, understanding and practical skills for international airside safety standards and requirements.

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Aviation Security Awareness – eLearning course

This course is designed to provide information and skills of how to manage and understand threats and risks to aviation security.

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Ramp Handling – eLearning course

This course is designed for personnel to gain relevant knowledge and understanding of international ramp handling standards and procedures.

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05

Diploma Programme

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